Why the need for new tactics? The changing face of the media, with less staffing journalists on publications and more writers and bloggers to reach out and connect with, has had an impact on the way we do PR. But while content remains king, the staple of any B2B tech...
A Comprehensive Glossary of AR and PR Terms
More than just a basic glossary, this blog gives you an introduction to our most used AR and PR terms. It’s thorough. We explain what different terms mean and outlined the key attributes of each term and, where appropriate, explained its purpose.
Browse the blog or jump to a term by clicking a link below.
Analyst Relations (AR)
What is analyst relations?
Analyst relations, or AR, is a field of communications commonly used by B2B tech businesses to establish a reputation and build brand awareness among industry experts – industry analysts. This is achieved by engaging closely with analysts that perform primary and secondary research to determine market descriptions, trends, and forecasts for a certain technology market segment.
What are the typical attributes of analyst relations?
The core of any AR programme is the building of trusted relationships which educate and inform the analysts.
What is the purpose of analyst relations?
The purpose of an AR programme is to generate awareness and build advocacy within the industry analyst community. AR practitioners aim to do this by increasing awareness of a company’s momentum, business priorities and overall corporate growth strategies, and build analyst confidence in the vendor’s ability to execute and deliver value.
What is blogging?
Blogging is the process of writing content and then publishing it online. It started as an opportunity for individuals to write diary-style entries on topics personal to them, but it has since been adopted by businesses as a commonly used communication tool.
What are the typical attributes of blogging?
Typically, blogging will involve posting regularly on interesting and popular topics. A typical blog post will be between 600 and 700 words and will make a clear point with useful information the reader can learn from. The most successful blogs will be engaging and easy to digest, with SEO terms and external links to increase searchability.
What is the purpose of blogging?
In PR, the primary purpose of blogging is social proof of your existence, expertise and to demonstrate engagement in your own industry’s debates. It has become a popular way to spread information and news and increase engagement. Blogging can also drive traffic to your website, help you convert traffic into leads, and create a stronger online presence.
Brand Awareness Research
What is brand awareness research?
Brand awareness research measures the extent to which consumers are familiar with your brand. It involves conversations with potential customers to determine how much they know about the products and services you provide.
What are the typical attributes of brand awareness research?
There are several ways to reach customers to find out this information. The types of research can include surveys, analysis of web traffic using search data, and social media metrics. At a more granular level, a company will look at the volume of mentions, reach and engagement too, to see exactly what is being said about the brand and in what context.
What is the purpose of brand awareness research?
Brand awareness research can help shape your communication strategy as, when you know what information your customers are looking for, you know what messages your communication needs to include.
What is campaign evaluation?
Campaign evaluation is the process of examining the campaign, to assess and understand its desired effect and impact. It’s a way of understanding if the campaign helped you reach the goals you set.
What are the typical attributes of campaign evaluation?
There are six main ways to evaluate campaigns:
- Tracking the volume and quality of press clippings
- Calculating reach
- Measuring engagement
- Measuring new leads generated
- Measuring the volume of web traffic
- Running surveys to assess changes in awareness or other key KPIs
What is the purpose of campaign evaluation?
Campaign evaluation helps companies measure outcomes against pre-agreed key metrics. It is the final stage of a campaign that assesses the business impact and ROI. Results, metrics and stats provide critical insights into what areas were most successful (and least successful) in order to optimise and fine-tune future campaigns.
What is campaign planning?
Campaign planning refers to the foundational steps a business takes before embarking on campaign delivery. It’s where the company will bring ideas to life, align them with the overall business strategy and objectives, consider the budget, roadmap and timescales, and agree on KPIs.
What are the typical attributes of campaign planning?
Campaign planning will outline PR objectives that should be closely aligned to the overarching goals of the business. There are many objectives your campaign may want to achieve, including increasing brand awareness, promotion of a new product, an increase in engagement, or simply having a bigger share of voice in the market. An effective model for setting out your goals is the SMART mnemonic – meaning your objectives should be Specific, Measurable, Achievable, Relevant, and Time-bound.
What is the purpose of campaign planning?
Campaign planning is the process of designing and agreeing your overarching strategic approach that ensures your campaign delivery is consistent and efficient. A campaign plan specifies how the campaign will be delivered, where and when and to who it will be communicated, and who will be responsible for delivering it.
What is circulation?
Circulation is the number of people who receive a physical (print) version of a publication. In the online world, an equivalent of circulation is referred to as ‘reach’.
What are the typical attributes of circulation?
The circulation or reach will usually be specified on a company’s website or in their media pack, to let PR practitioners and audiences know how many individuals are being reached through the publication.
What is the purpose of circulation?
The circulation metric helps assess the number of individuals reached by a media placement — a high circulation is beneficial to companies that want to maximise exposure.
What is a communications strategy?
A communications strategy sets out how you are going to achieve your communication objectives and is aligned with the overall business strategy. It defines what you’re going to say, to whom and when you are going to say it. It is rooted in fact and expertise – never hearsay.
What are the typical attributes of a communications strategy?
Writing a communications strategy enables you to be more efficient and impactful, reducing the potential for waste. If you know what, where and how you should be communicating with your target audiences, you can improve the focus of your marketing communications, including your public relations.
What is the purpose of a communications strategy?
A communications strategy helps you increase your brand awareness, strengthen your competitive position, command a higher share of voice and accelerate sales.
What is content generation?
Content is concerned with creating brand assets to support your communication strategy. Content is what you say about yourself, it’s the embodiment of your brand. B2B content marketing strategies are data-driven; they are designed to amplify industry authority, boost search rankings, increase web traffic, drive social shares and generate sales leads.
What are the typical attributes of content generation?
Content is produced in various forms – for instance, articles, videos or podcasts, which can be placed in Owned media (your website, your blog), Shared media (published on your LinkedIn profile or shared via social channels), Earned media (editorial placement) or Paid media – the four pillars of the often used PESO (paid, earned, shared and owned) strategy. Content is of significant value to your brand and should be an ongoing part of your strategy.
What is the purpose of content generation?
Content generation is a way to protect and nurture your brand’s reputation, and secure a higher share of voice in a crowded marketplace.
What is crisis communications?
Crisis PR management, sometimes called crisis comms, refers to the management of communications in an event of a crisis. It normally takes place in a situation over which you have little or no control, and where there is an incidence of actual or potential negative impact on your company’s reputation. Examples include a cyberattack, environmental disaster or a global pandemic.
What are the typical attributes of crisis communications?
Crisis comms typically follows a process across different stages. These are the key steps to be taken into consideration:
- Preparation for the best and worst-case scenarios and preferred outcomes
- Designating a crisis team
- Creating a crisis notification
- Responding accordingly
- Analysing and learning
What is the purpose of crisis communications?
Crisis PR aims to limit the risks and protect the reputation of your organisation, by providing accurate and timely information, and by demonstrating concern for the safety and wellbeing of the environment and all the stakeholder groups.
What is a Company Magazine?
A company magazine is usually a publication that offers thought-provoking material based around a central theme and include information about the company (or group of companies) and what they do.
What are the typical attributes of company magazine?
For each publication, the PR team will develop a compelling theme and identify authoritative contributors, both internal and external, that are invited to participate and provide contributions.
What is the purpose of a company magazine?
The purpose of these a company magazine is to build the brand awareness and brand engagement through thought provoking editorial and to inform readers about the company’s mission, vision, values, and achievements.
What is an editorial calendar?
An editorial calendar is a schedule of content and themes that will be covered by a publication over an agreed period (usually a calendar year).
What are the typical attributes of an editorial calendar?
An editorial calendar will usually be split into months or quarters, and detail planned features, as well as content submission guidelines. The editorial calendar may include the contact details of the editorial team, and preferred contact method.
What is the purpose of an editorial calendar?
An annual editorial calendar outlines the themes and planned features for a specific publication, so that PRs and contributors can make interesting and relevant pitches and submissions.
What is an embargo?
An embargo is an agreement that information shared with the media will not be published before an agreed-upon date and time.
What are the typical attributes of an embargo?
As well as an announcement being clearly marked with a specific date and time provided so that media can schedule the article/broadcast, an embargo can also include links to images, spokesperson images, additional information, and contact details for further information.
What is the purpose of an embargo?
An embargo ensures that important news is not released before an agreed time, so the company is prepared to answer questions and keep track of the coverage achieved by that news release. It also helps the media to plan, so they can absorb the news and have enough time to write their own take on it, without having to rush.
What is event publicity?
Event publicity includes the planning, attending, and hosting of events in order to build relationships and create brand awareness for your company.
What are the typical attributes of event publicity?
There are many different types of events that companies can attend, participate in or deliver such as exhibitions, roundtables, forums, panels and networking events – opportunities to showcase expert knowledge and opinion. At these, companies can build relationships by facilitating meetings between spokespeople and other experts, influencers, and journalists. Companies can also host their own events to drive forward their agenda, create awareness and generate media coverage.
What is the purpose of event publicity?
Event publicity helps to build valuable relationships in the industry and generate both pre-show and post-event coverage, for instance leadership placements and interviews.
What is evergreen content?
Evergreen content or story ideas can be published at any time, which is different to the content that has a timely component, such as an event or new product launch.
What are the typical attributes of evergreen content?
This content is continually relevant to the company’s audiences and is search engine optimised. It will continue to be relevant long after it has been published, and clicks, traffic and views will continue to grow over time.
What is the purpose of evergreen content?
Evergreen content is beneficial because it helps build thought leadership and demonstrate your expertise by addressing key industry themes that have relevance over longer periods of time. It also continually drives traffic to your website and can improve search engine rankings. It helps you connect with prospective customers, and, in turn, drive them into your sales funnel.
What is an infographic?
An infographic is any visual representation of data or complex concepts. The term could refer to something as simple as a basic chart or a graph.
What are the typical attributes of an infographic?
Infographics pull together many pieces of data and illustrate it in compelling visual ways. They can be minimalistic, or rich in information, depending on your communication objectives.
What is the purpose of an infographic?
PR aims to position you as a reputable expert in your field by sharing relevant insights and engaging information with target audiences. When topics and processes are difficult to explain and digest purely in writing, an infographic is an ideal solution to communicate the information in a more digestible way.
16 Integrated PR
What is integrated PR?
Integrated PR is public relations you wrap around your marketing activity to leverage impact and effect.
What are the typical attributes of integrated PR?
An integrated PR approach must be rooted in a communication strategy because this enables all your initiatives and tactics to be aligned. Tactics may include any combination of paid, earned, shared and owned media (PESO) depending on the campaign objectives.
What is the purpose of integrated PR?
The key objective of adopting an integrated campaign approach and using a PESO model is that you will reach your target audiences with the right content via the right channel at the right stage of the customer journey.
17 International Delivery
What is international delivery?
A business that wishes to promote its brand, product, or service in more than one country will need an international PR campaign with international delivery by an agency or in-country practitioner.
What are the typical attributes of international delivery?
An agency or a practitioner in the chosen regions (perhaps as part of an agency network or affiliation, or the company’s own in-house PR department) will work closely with the global campaign hub. Such a set-up will ensure that an international campaign is consistently executed across all countries and localised as per requirements of each country. With the right skills and technology, international delivery can be carried out from the UK, however, it is more common, due to time zones and language, for in-country experts to provide support locally.
What is the purpose of international delivery?
International delivery ensures specific in-country communications requirements are met, such as language translation and media preferences for distribution. By bringing on board local expertise, international delivery maximises impact by taking into consideration the specifics of the local media landscape, languages and journalists’ ways of working. At the same time, it is a powerful approach to raise brand awareness in key target markets.
18 LinkedIn Strategy
What is LinkedIn strategy?
A LinkedIn strategy outlines the goals, activities and KPIs of your LinkedIn presence. This includes mapping out key audiences, messages, and types of content not just for your company profile but also for profiles of your spokespeople. It defines how to drive engagement and increase employee advocacy on this leading B2B social media platform.
What are the typical attributes of LinkedIn strategy?
For effective B2B PR on LinkedIn, you can’t simply jump in. You need a well-crafted strategy and a consistent plan made up of the following components:
- Goals/key objectives
- Approach to growing your network with new connections
- Content plan
- Monitoring and engagement with audiences
- Metrics and analytics
What is the purpose of LinkedIn strategy?
A LinkedIn strategy is a surefire way to reach relevant and influential individuals within key businesses that use LinkedIn for information and networking. By starting conversations and engaging with relevant individuals, you can raise the profile of your brand, drive traffic to your website and support other PR/communication objectives.
What is lobbying?
Lobbying is a discipline where the general intention of the activity is to inform and influence public policy and law.
What are the typical attributes of lobbying?
Attributes of lobbying are as follows:
- Identifying political influencers and decision-makers
- Developing a bespoke proposition
- Creating briefing materials for spokespeople and ministers
- Securing engagement
What is the purpose of lobbying?
In politics, lobbying, is the act of lawfully working to influence the actions, policies, or decisions of government officials, legislators or members of regulatory agencies.
20 Marketing Asset Audit
What is a marketing asset audit?
A marketing asset audit is a review of all your marketing collateral to ensure everything is aligned, on message, and on-brand. It is an incredibly useful tool that helps to analyse current marketing efforts, assess ways to improve and create a strategy that presents campaigns with clarity and focus.
What are the typical attributes of a marketing asset audit?
Every touchpoint with your brand needs to be aligned and of exceptional quality, and putting together a plan like this will help to achieve that by:
- Outlining your goals and objectives
- Reviewing your content portfolio
- Asking the question: ‘is our content serving its purpose’?
What is the purpose of a marketing asset audit?
A marketing asset audit helps you to archive redundant content that no longer aligns with your communication strategy and stay relevant to the media/industry agenda. It will help you stay focused on the goals of your business while preventing unnecessary budget being spent on less successful tactics.
21 Media Relations
What is media relations?
Media relations involves building and nurturing long-lasting relationships with journalists as a means of communicating information on a company, product or service.
What are the typical attributes of media relations?
There are several steps you need to master, to form and maintain the right relationships:
- Identifying the right connections
- Knowing what makes a great pitch
- Consistent and quality information/spokesperson provision
- Proactive and responsive communication with journalists
What is the purpose of media relations?
Media relations helps to achieve third-party endorsement which in turn, improves credibility as well as increasing brand awareness. It will communicate your mission, vision, and values in a way that simple marketing communications can’t, and it can also drive sales too.
22 Media Training
What is media training?
Media training provides spokespeople with new skills to help them competently handle media interviews and shows them how to take control in challenging interview situations.
What are the typical attributes of media training?
Media training involves practical exercises tailored specifically to the spokesperson’s areas of expertise. This means that participants are operating in familiar territory and can focus on learning to manage the interview while building their confidence in a safe environment. They will be asked questions that are focused on the knowledge and experience they have on a given subject. Video analysis and group work can be used for feedback, to encourage debate and build confidence.
What is the purpose of media training?
Media training prepares spokespeople for questions on various levels and ensures quality control, so they are aligned to the business’ messaging and strategy. This training guarantees that you will get the optimum outcome from media interviews, and high-quality coverage.
23 Message Development
What is message development?
Message development helps companies articulate their purpose with commercially compelling and credible messaging.
What are the typical attributes of message development?
As part of a communication strategy, there are four stages through which a connection must move to successfully form an enduring commercial relationship. These phases are awareness, interest, preference, and action. Your messaging at each stage of the relationship must evolve to reflect the needs and desires of your target audience to keep your brand relevant and compelling.
What is the purpose of message development?
Message development will help you reach your target audience with messaging that persuades by connecting with customers’ core values, needs and aspirations.
24 News Management
What is news management?
News management is the technique of finding news-worthy information within your company and getting it published
What are the typical attributes of news management?
It can be a long process: between identifying news, preparing pitches and press releases, and working with reporters, but getting these things right will get you noticed. Here is what to consider:
- How to appeal to your audiences with trending topics
- How to diversify your strategy with a range of outlets
- How to maximise exposure by linking to social media, your website, email newsletters and more
What is the purpose of news management?
News management will help you position yourself favourably with customers and reporters. It helps you gain credibility in the industry and become a recognisable name against competitors, and it will mean that the media is more likely to reach out to you in the future.
What is newsjacking?
Newsjacking can provide an opportunity for companies to comment on a particular story that has been recently published. This involves pitching to a journalist, offering relevant, concise and new insights/commentary, whilst weaving in your own brand message into a breaking news story.
What are the typical attributes of newsjacking?
Newsjacking requires a deep understanding of the media landscape, journalists’ ways of working and editorial deadlines, as well as careful monitoring of emerging and current stories. If it’s a recurring story that’s being covered in great detail and over a longer period of time, your spokespeople can become the go-to subject matter experts that journalists regularly turn to for comment and insights.
What is the purpose of newsjacking?
If implemented effectively and timely, newsjacking can help B2B brands achieve broader national coverage, raise their profile, promote brand awareness and drive more website traffic.
26 Persona Development
What is persona development?
To facilitate a better understanding of your customers, you can create audience profiles or ‘buyer personas’. Personas are fictional representations of your customers that help visualise their needs, behaviour and habits and objectives.
What are the typical attributes of persona development?
To create accurate buyer personas, ask the following questions:
- What are their key responsibilities?
- Where do they go for professional insight? (i.e. LinkedIn, trade media etc.)
- What are their concerns? What keeps them awake at night?
- What are the key capabilities or expertise they are looking for in a supplier/service?
What is the purpose of persona development?
Personas guide the development of your key messages. They ensure you are targeting the right people with messages that are compelling and tailored to the specific stage of the buying cycle they’re currently at. Personas are integral to campaign planning, as they ensure that at every stage of the journey, customers receive an appropriate type of message that nudges them to the next stage of the buying process.
27 Press Interviews
What is a press interview?
A press interview is a discussion with the media where a spokesperson answers questions that will be broadcast or turned into an article.
What are the typical attributes of press interviews?
A press interview can be broadcast live or conducted behind the scenes and edited. It can also be done as a Q&A with a series of questions that the spokesperson responds to.
What is the purpose of a press interview?
Press interviews are used as a PR tactic to position a business as an expert in its field and to build brand authority and credibility amongst competitors. Depending on the media outlet that publishes or airs the piece, a press interview can be a game-changer purely because of the large audience reach.
28 Press Kit
What is a press kit?
A press kit is a package of materials shared with members of the press or made available on a company website.
What are the typical attributes of a press kit?
A press kit will typically include information about an organisation. It will feature fact sheets, circulation stats, photos, bios, and other crucial information.
What is the purpose of a press kit?
This kit provides a central resource for journalists generally or around a specific event or launch, driving them to a hub of information that is media approved.
29 Press Release
What is a press release?
A press release is an official statement or announcement from a company or organisation that is distributed to the media. It can be about a new product or service, an executive hire, an event or general news about changes to the company.
What are the typical attributes of a press release?
A standard press release includes a logo, date, location, heading and subheading. The body of the press release should answer all the questions a journalist might have about the product, service, event or executive hire that you’re announcing. A credible press release will be unbiased, be informative and useful, and not overly promotional. At the end of the release, you should include a contact for further information section, including the name, phone number and email of the team that wrote it, so journalists can reach out if they need further information.
What is the purpose of a press release?
The goal of a press release is to pique the interest of the media and ultimately secure maximum coverage.
30 Return on Investment (ROI)
What is ROI?
ROI is a performance measurement used to evaluate the efficiency or profitability of an investment
What are the typical attributes of ROI?
ROI can be calculated by dividing the net benefits earned from the investment by the cost. Calculating the return on investment is a way to measure whether a business decision is paying off. So, a high ROI means the investment’s gains compare favourably to its cost.
What is the purpose of ROI?
Calculating ROI can also help you understand what’s working and not working in your business so you can make changes. In PR, this might mean making changes to strategy and investing budget in new ways.
31 Search Engine Optimisation (SEO)
What is SEO?
SEO refers to the practice of increasing both the quality and quantity of website traffic, as well as exposure to your brand, through organic search engine results.
What are the typical attributes of SEO?
SEO deals with the optimisation of keywords. It’s about understanding what people are searching for online, the answers they are seeking, the words they’re using, and the type of content they want to consume. Knowing the answers to these questions, and tweaking your content, accordingly, will allow you to connect to the people who are searching online for the solutions you offer.
What is the purpose of SEO?
SEO benefits both businesses and consumers because it connects searchers with content that is most relevant to their interests. This means that they get the information they’re looking for, while the business gets direct exposure to their target market.
32 Stakeholder Research
What is stakeholder research?
Stakeholder research refers to intelligence gathering and serves as a means to rapidly establish relationships with a business’ investors, employees, senior executives and other important influencers. It can also include business partners and other parties.
What are the typical attributes of stakeholder research?
The research will be a process of identifying these people before the project begins, and then grouping them according to their levels of participation and interest.
What is the purpose of stakeholder research?
The purpose is to investigate their interest and if they are going to support your projects going forward. It also helps you establish the appropriate level of communication you’re going to have with them.
33 Technical Authorship
What is technical authorship?
Technical authorship is when a company uses the expertise of a technical author. They may be an independent freelance journalist or an employee of a tech PR agency; but they are an industry-specific expert who has the skills and experience to investigate, draft and finalise documents of a technical nature, such as whitepapers and technical guides, on your behalf.
What are the typical attributes of technical authorship?
They will have spent years fine-tuning their interview and writing skills. And, while they do require a brief and some input from your subject matter expert, they do not require hours of background reading, hand-holding and the material they produce usually requires very minimal editing. They will be highly objective in their approach to compelling thought leadership, positioning you as leading experts within your industry. With their storytelling skills, they will be able to create content that’s engaging and genuinely interesting to read.
What is the purpose of technical authorship?
If your company is successful, then your experts are probably busy working on client business and if your business is going through a difficult period, then your specialists are probably focused on working to generate new contracts. A technical author can take on the creative heavy lifting at times like these and help you produce excellent content, while allowing you to concentrate your time on your other relevant agency tasks.
34 Thought Leadership
What is thought leadership?
Thought leadership is content, usually in the form of blogs or articles, that communicates depth of knowledge, expertise and experience from a specific industry, and is usually non-promotional in tone. It is attributed to a company and often specifically to a senior executive within that company.
What are the typical attributes of thought leadership?
Thought leadership taps into the talent, experience, and passion your spokespeople have and also answers the biggest questions on the minds of your target audience. The content will be informative, thought-provoking and will have clearly developed arguments.
What is the purpose of thought leadership?
Thought leadership helps companies become authority figures on specific topics and in industries with many competing businesses. Companies with great thought leadership will also be able to build trust with both customers and the media and will become go-to figures for those that want to know more.
35 Video Content Marketing
What is video content marketing?
Video content marketing is the use of video to make statements, create visually interesting clips, and catch the eye of customers
What are the typical attributes of video content marketing?
Video content marketing can refer to clips, static graphics or long-form videos. The different types are trailers, explainer videos, infographics, sound bites, LinkedIn carousel videos or selfie videos. Each of these serve to inform, entertain and engage customers and can be used as part of a wider marketing campaign with other forms of content.
What is the purpose of video content marketing?
Multiple eye-catching formats will help keep your brand fresh and interesting to your target audience – with something for everyone.
What is a whitepaper?
A whitepaper is a lengthy guide about a specific topic and will include contribution from several experts. It will lay out and explain some industry solutions usually in response to solving a particular audience need or business issue. Typically, between 20,000 to 30,000 words, a whitepaper is more in-depth and forward-thinking than a standard media article and can be used as evergreen content to drive traffic to a brand’s website.
What are the typical attributes of a whitepaper?
A whitepaper will typically be about a beneficial topic to the industry you operate in — if it’s engaging and inspiring, it will encourage conversation. To generate interest, you need to avoid reiterating the same information everyone else has. Once you’ve established your topic and angle, the research begins. Here you will gather and write down the expert insights and key data that will form the basis of your whitepaper.
What is the purpose of a whitepaper?
You can use whitepapers to provide your informed opinion about a particular topic or to relay important research, discoveries, or advancements in the topic, to build credibility as an industry expert.
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