Building a burgeoning brand

Building a burgeoning brand

Building A Burgeoning Brand

Predatar provides data resiliency SaaS solutions that enable traditional value added resellers (VARs) to rapidly evolve into profitable and sustainable managed service providers (MSPs) by delivering their own-branded data protection offerings.

CEO, Alistair Mackenzie has been instrumental in developing the Predatar brand.

A visionary leader with a strong interest in marketing communications, Alistair is the former MD of Silverstring. It was during his time overseeing Silverstring’s transformation that Alistair recognised the requirement in the market for this service.

Predatar

Predatar Case Study

EC-PR Quote marks“EC-PR has really focused on understanding the business, and it quickly became apparent that this wasn’t just about building brand awareness – we needed to have absolute clarity around our value proposition and our messaging throughout the different stages of the buying cycle.

“EC-PR helped us to formulate this, which was instrumental to ensuring the brand awareness campaign was aligned and laser-focused on our target audiences.

“Tenacious and challenging, coupled with a great spirit, Lorraine and Liz are committed to raising the bar and delivering a PR programme that is dynamic and impactful.”

Alistair Mackenzie

CEO, Predatar

Dangers and Desires

With more than 17,000 competitors in the SaaS industry, standing out from the crowd is a huge challenge.

Alistair needed to find a way to build brand awareness and credibility quickly among ambitious CEOs of VARs who were looking to evolve and expand into MSPs.

Articulating the brand’s vision for supporting business transformation and engaging with its key target audience were pivotal to Predatar’s success. Predatar came to EC-PR to ask for our help, as we were known in the industry for supporting brands with building awareness and kudos

Design

For this campaign to yield the right results, we needed to identify key players in the IT industry and create engaging and thought-provoking content that would position Predatar as the expert in SaaS solutions for business expansion and transformation.

Campaign delivery

  • Communication strategy
  • Roundtables
  • Whitepapers
  • LinkedIn articles
  • Thought leadership articles

Communication strategy

In a market that is saturated with competitors all vying for attention, developing a communication strategy that would cut through the noise and penetrate the places that mattered, was essential in communicating Predatar’s concept to those who would benefit the most.

Identifying key individuals was pivotal to building Predatar’s credibility in the market. Focusing on the pain points of business transformation and the aspirations of ambitious VARs through a series of communication methods allowed Predatar to develop a trusted voice, articulate its vision and encourage engagement among key industry players.

Roundtables

EC-PR proposed two roundtable events that would focus on the pain points and challenges VARs faced when it came to evolving and transforming their business model.

The first step was to ensure the roundtable would effectively target those we wanted to engage with most. Securing expert participation was therefore essential to this work, as was attracting key decision-makers to ensure that awareness of the Predatar brand reached the right prospects.

With participation secured, Predatar was ready to be catapulted into the IT hemisphere.

Whitepaper

Capturing the attention of key decision makers in VAR businesses was crucial to the success of Predatar’s business. Therefore, we set about creating and launching a whitepaper that focused on hard-hitting insights and data that would position Predatar as leaders in the SaaS solutions industry, while harnessing credibility among its target audience.

LinkedIn articles

To help maximise exposure of Predatar’s offer, we utilised the power of LinkedIn to target key individuals and decision-makers in VAR businesses.

Focusing on the themes and information that would most closely resonate with Predatar’s target audience, we created a bank of LinkedIn articles that were posted to Predatar’s company account and delivered directly to a carefully curated list of recipients.

Thought leadership articles

We produced a series of thought leadership articles, which addressed the challenges facing VARs who were looking to transform to MSPs, providing them with the ideal solution in the form of the Predatar concept.

Our articles were expertly crafted to target specific trade media with audiences in Predatar’s key industry sectors.

Distinction

As a result of EC-PR’s work, Predatar has become a leading voice in the SaaS solutions market, experiencing increased growth across all areas of its business. The firm’s offering to its VAR customers is well-known and highly respected in the industry, making them a force to be reckoned with against even the biggest players in the market.

As well as building brand awareness, the campaign provided Predatar with much-needed clarity around the alignment of their own communications and operational phases, which allowed them to flourish further and with confidence.

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Our Case Studies

We work closely with our clients to understand their unique challenges and goals, and develop tailored strategies that deliver measurable results.

Our case studies showcase a range of successful projects, including increasing brand awareness, generating leads, and establishing thought leadership in their respective industries.

Our experienced PR professionals have a wealth of knowledge and expertise, which they bring to each project, ensuring that our clients receive the best possible service. We use a data-driven approach to track and measure the success of each campaign, providing our clients with clear and transparent reporting.

Whether you are a start-up or an established business, our case studies demonstrate the value of effective PR and the impact it can have on your business.

XTM International

Making SaaS Marketing Marvellous

ITPEnergised

Net Zero Heroes

2i

Building a Bolder Brand

AzteQ CUBe

Achieving Clarity Through Strategy

Global award ambitions achieved

Global award ambitions achieved

Global Award Ambitions Achieved

ResQ is a leading contact centre with over 2,000 employees across three UK-based sites.

The company, which was founded in 2006, helps clients, which include Scottish Power, EE and Vodafone, to grow and nurture their customer base.

The number one priority for the ResQ team is to provide their clients with a world-class experience — something they achieve through their genuinely passionate team and innovative cloud technology.

ResQ

ResQ Case Study

EC-PR Quote marks“Award entries can be a big-time investment. Therefore, it’s important to think strategically about which categories to enter and make sure they’re done well! EC-PR’s collaborative approach, coupled with their ability to extract the required information from the business and distil it into a submission that would impress the judges was invaluable support. 2022 has been an award-winning year for ResQ in which EC-PR played an important role in these wins.”

Chief Marketing Officer, ResQ

Dangers and Desires

There was no doubt that ResQ could boast an impressive service and team of people, but what they lacked was the time to shout about it. They had all the potential to be award winners, but none of the time to nominate themselves.

The company realised what they were missing — according to the British Quality Foundation, small businesses which win awards can see a 63% increase in income as a result; large companies can see a 45% increase.

By not entering awards, ResQ risked falling into comparative obscurity against competitors who were investing time in awards. Yet, nominating themselves meant further stretching an already-stretched marketing department.

The good news was that ResQ recognised the importance of its objective and acknowledged its limits in achieving it. This meant they understood the need to seek external help from the experts.

Design

On appointment, the first thing we did was to identify ResQ’s core target accolades, which was a mixture of prestigious industry and local business awards. Our goal was to collate all the information needed to craft the nominations on behalf of ResQ and, ultimately, be shortlisted and win as many of the target accolades as possible within the campaign’s duration.

Campaign delivery

  • Identify target awards
  • Craft entries
  • Create a timeline
  • Win awards!

Identify target awards

Working closely with ResQ’s senior team, we established their vision for award entries/wins. Their target list of 10 included:

  • The European Contact Centre and Customer Service Awards 2021 (ECCCSAs)
  • The UK National Contact Centre Awards 2021 and 2022 (UKNCCA organised by the CCMA)
  • UK Contact Centre Forum (UKCCF) Awards 2022
  • North East Contact Centre Awards 2021 (NECCA)
  • Hull Live Business Awards 2022

Craft entries

We suggested that to help ResQ achieve their goal of entering and winning awards without losing precious time, we would support in the drafting, editing and finalising of 10 targeted award entries. We would also offer editing support on an additional two award entries.

Create a timeline

To ensure we worked together effectively and everyone knew the deadlines, responsibilities and expectations, we created a clear timeline over the 12 weeks before the first submission was due. This allowed time for up to three rounds of edits to make sure the timelines were realistic and that the best possible work could be produced.

We also put forward our recommendations for key areas to focus on, which we carefully aligned with guidelines for judging criteria, and advised on supporting assets to strengthen the entries.

Tangible triumphs

Out of the 10 award entries we wrote for ResQ, they were shortlisted for 9.

Successes included:

UKNCCA 2022

  • Gold Award for Best Health & Wellbeing Programme
  • Gold Award for Most Effective Colleague Engagement Programme
  • Bronze Award for Outsourced Contact Centre of the Year

UKNCCA 2021

  • Silver Award for Best Health & Wellbeing Programme

UKCCF 2022

  • Gold Award for Recruitment Team of the Year

North East Contact Centre Awards 2021

  • Shortlisted for People Engagement Award

Hull Live Business Awards 2022

  • Business of the Year Award (over 51 employees)

Distinction

From picking up just one silver award at the UKNCCA awards in 2021, with our help, ResQ received two gold and one bronze award from the same awarding body in 2022.

The top wins were for ‘Best Health & Wellbeing Programme’ and ‘Most Effective Colleague Engagement Programme’ — exactly the areas ResQ wanted to be recognised for, as these categories highlighted the lengths the company went to support their team.

ResQ can now proudly call itself a ‘multiple gold award-winner’, and we are delighted to have played a key role in that.

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Show your brand’s mettle and grow it into its memorable, gorgeous potential.

Our Case Studies

We work closely with our clients to understand their unique challenges and goals, and develop tailored strategies that deliver measurable results.

Our case studies showcase a range of successful projects, including increasing brand awareness, generating leads, and establishing thought leadership in their respective industries.

Our experienced PR professionals have a wealth of knowledge and expertise, which they bring to each project, ensuring that our clients receive the best possible service. We use a data-driven approach to track and measure the success of each campaign, providing our clients with clear and transparent reporting.

Whether you are a start-up or an established business, our case studies demonstrate the value of effective PR and the impact it can have on your business.

XTM International

Making SaaS Marketing Marvellous

ITPEnergised

Net Zero Heroes

2i

Building a Bolder Brand

AzteQ CUBe

Achieving Clarity Through Strategy

From launch to leader

From launch to leader

From Launch to Leader

Mason Advisory is an independent and award-winning IT consultancy that specialises in helping businesses solve complex problems through the intelligent use of IT.

Established 20 years ago, Mason Advisory operates worldwide, serving various industries including education, government, legal, retail and FMCG among many others.

Mason Advisory

Mason Advisory Case Study

EC-PR Quote marks“The Mason Advisory cybersecurity brand profile has grown significantly, with regular commentary in key press. Our straight-talking, clarity of thought and problem-solving credentials are communicated consistently. The recognition that our brand receives in the media ensures our consultants are considered critical partners in a highly competitive market.”

Steve Watmough

Chief Executive, Mason Advisory

Dangers and Desires

Mason Advisory saw an opportunity in the form of introducing a new cybersecurity service to its existing offering. The in-house experts were hired and put in place, and systems were ready to go. Being new to the market, however, Mason Advisory lacked a vital ingredient that proved to be barrier to success — presence in the cybersecurity market.

The solution came in the form of a media campaign provided by EC-PR. As technology PR experts, we were appointed to launch the company’s new cybersecurity service by establishing an online media presence. The objective was to make Mason Advisory visible and show that their offering was credible, despite them being new market entrants.

Design

Implementing a new media campaign begins at the strategy level. We kicked off proceedings by conducting research into the target audience and the media they consumed. We then performed an in-depth analysis into the topics covered by the publications and the frequency with which certain subtopics were discussed.

The next stage was to make tactical decisions based upon our findings, which formed the basis of our outreach programme.

Campaign delivery

  • Identifying issues
  • Interviews with the team
  • Media outreach
  • Expert articles

Identifying issues

The first step in our approach was to identify the most pressing issues facing the c-suite that would also interest cybersecurity media. The topics had to tie in with Mason Advisory’s key messages and act as a vehicle to transport them to the target audience in a way that was presented as valuable content to the reader.

Interviews with the team

Once we’d collated the main issues, we interviewed Mason Advisory’s cybersecurity experts. Using the quick and easy method of video interviews, we gathered insights without imposing too much on the team’s time. Our questions were sent in advance to maximise the meeting time and ensure the interviews were highly productive.

Media outreach

We delivered a focused media outreach campaign, which targeted relevant article pitches at key media titles. Through liaison with journalists, we established specifications and the required writing style to deliver high-quality content that was publication ready.

Expert articles

A key advantage of working with EC-PR is our technical knowhow and our ability to write about complex issues in a way which appeals to the media. Our team of writers got to work on composing the agreed articles. This approach saved our client a great deal of time and made sure that the copy was delivered in an appropriate journalistic style.

Placed articles

We produced 27 articles within the short (10 months) duration and 1 video introducing the client’s new cybersecurity service.

100% of the media articles we placed were in target tier 1 titles, and we arranged press interviews with 2 of Mason Advisory’s subject matter experts.

Tone of voice

The tone of voice and style we adopted was expertise with no nonsense. This became a recognisable characteristic of the articles and provided readers with easy-to-access and no-frills material, which got to the root of their problems quickly.

Distinction

The straight-talking tone of voice we used was enjoyed by Mason Advisory, who felt it aligned well with the problem-solving approach they were known for.

Mason Advisory’s CEO commented specifically that, because of our media campaign, their consultants are now viewed as critical partners in what is a highly competitive market — an outcome he directly attributed to the media coverage we generated.

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Show your brand’s mettle and grow it into its memorable, gorgeous potential.

Our Case Studies

We work closely with our clients to understand their unique challenges and goals, and develop tailored strategies that deliver measurable results.

Our case studies showcase a range of successful projects, including increasing brand awareness, generating leads, and establishing thought leadership in their respective industries.

Our experienced PR professionals have a wealth of knowledge and expertise, which they bring to each project, ensuring that our clients receive the best possible service. We use a data-driven approach to track and measure the success of each campaign, providing our clients with clear and transparent reporting.

Whether you are a start-up or an established business, our case studies demonstrate the value of effective PR and the impact it can have on your business.

XTM International

Making SaaS Marketing Marvellous

ITPEnergised

Net Zero Heroes

2i

Building a Bolder Brand

AzteQ CUBe

Achieving Clarity Through Strategy

Positive supply chain reaction

Positive supply chain reaction

Positive Supply Chain Reaction

SELIS (the Shared European Logistics Intelligent Information Space) was a three-year €17 million research project funded by the European Commission.

The project strived to bring together 37 partners from across Europe including research organisations, SMEs and large industry players. SELIS’ role was to deliver an open source, cloud-based intelligence platform for logistics collaboration.

SELIIS

SELIS Case Study

EC-PR Quote marks“EC-PR has quickly grasped the complexities of the SELIS project and managed to transform them into a compelling media narrative.

“By building strong connections with our project partners and bringing them into media activities, they have strengthened the credibility of our story, which is important for future commercialisation of the project’s innovations. The results generated have been impressive.”

Dr. Takis Katsoulakos

MD, Inlecom Systems, the SELIS project coordinating partner

The aims of the project were to motivate faster, more efficient, flexible and sustainable supply chain ecosystems across Europe.

Dangers and Desires

After three years of promoting the project while it was in its research and development phase, the SELIS project team had experienced very limited success in raising awareness of the project among its key target audience.

The logistics community, which was set to be the main adopter and beneficiary of the project’s innovative platform, was largely unaware of the strides the project was making and SELIS wanted to change this. A new approach was required. It was time to call in EC-PR.

Design

Reaching the logistics community was pivotal to the success of the SELIS project. With this goal in mind, we devised an intensive three-month proactive media outreach programme that would target key journalists and influencers in the sector and raise awareness of the project across Europe.

Campaign Delivery

  • Profiling key journalists and influencers
  • Securing article placements
  • Arranging media interviews
  • Developing news announcements
  • Creating thought leadership articles and blogs

Targeting key journalists and influencers

Using our PR expertise and global database of journalists and influencers, we set to work creating a list of key media outlets and individuals across Europe who had an active interest in the logistics industry and could help spread the word about the SELIS project.

Securing article placements

Once our list was complete, we set about creating a series of outreach articles and news stories that celebrated the successful conclusion of the SELIS project and promoted the commercial benefits of adopting SELIS’ logistics collaboration models.

After an intensive and brief ramp-up period, the PR programme swiftly generated the first tangible results. This included press coverage in tier 1 media outlets, such as Forbes and Intelligent CIO.

Thought leadership articles

To generate further interest and highlight the benefits of the SELIS project, we created a series of expert articles featuring comment and insight from Dr. Takis Katsoulakos and Makis Kouloumbis of Inlecom Systems (the SELIS project coordinating partner).

As a result, we secured coverage across numerous industry outlets, including JOC.com, Logistics Voices, Supply Chain News, Computer Weekly and TechTarget.

Media interviews

To endorse the benefits of the SELIS project among its key target industry, we communicated the results of the SELIS ‘Living Labs’ (real-life testing environments) through a series of press interviews with key Living Labs partners from the industry and academia.

Distinction

In total, as a result of our targeted approach, we secured 15 pieces of coverage in trade and tier 1 business publications, 4 interviews with SELIS project partners, 3 feature articles in key industry outlets and 1 expert speaking opportunity.

Through the media networking that was built and exposure in target publications, SELIS succeeded in reaching their most desired audience, getting their message across and laying fertile ground for future communications.

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Show your brand’s mettle and grow it into its memorable, gorgeous potential.

Our Case Studies

We work closely with our clients to understand their unique challenges and goals, and develop tailored strategies that deliver measurable results.

Our case studies showcase a range of successful projects, including increasing brand awareness, generating leads, and establishing thought leadership in their respective industries.

Our experienced PR professionals have a wealth of knowledge and expertise, which they bring to each project, ensuring that our clients receive the best possible service. We use a data-driven approach to track and measure the success of each campaign, providing our clients with clear and transparent reporting.

Whether you are a start-up or an established business, our case studies demonstrate the value of effective PR and the impact it can have on your business.

XTM International

Making SaaS Marketing Marvellous

ITPEnergised

Net Zero Heroes

2i

Building a Bolder Brand

AzteQ CUBe

Achieving Clarity Through Strategy

Southworks Analyst Relations

Southworks Analyst Relations

SOUTHWORKS Analyst Relations

SOUTHWORKS delivers outsourced software development at scale and at speed for start-ups, scale-ups and enterprise customers looking for nearshore software development with transparent up-front pricing, short-term flexible contracts, and time zone affinity.

SOUTHWORKS’ highly skilled software engineers bring the development intensity to deliver quick strategic wins, scale engineering organisations, and take its clients from stuck to scaled one week at a time.

southworks logo

SOUTHWORKS sharpens conversations with AR

EC-PR Quote marksJohnny Halife, CTO, SOUTHWORKS“The analyst relations programme has supercharged our interactions with some of the most knowledgeable people in our industry. The conversations have helped us shape and finesse our new messaging that has in turn levelled up my conversations with analysts, industry, and customers.”

Johnny Halife, CTO and Board Member, SOUTHWORKS.

Dangers and desires

SOUTHWORKS was looking to raise its profile among industry analysts in order to strengthen its reputation in the market as an innovative provider of services for nearshore software development. It was also looking to gather feedback and insights from some of the sharpest brains in the industry in order to inform its business planning, go-to market strategy and messaging.

SOUTHWORKS selected EC-PR due to its track record of working with some of the largest and most influential analyst firms as well as its robust approach to analyst relations (AR), including analyst training and measurement.

Design

SOUTHWORKS was new to the world of analyst relations so EC-PR first proposed a comprehensive Foundations programme to set up SOUTHWORKS for success with industry analysts. The Analyst Foundations spanned an Analyst Training for SOUTHWORKS executives, an Analyst Audit and a tiered Analyst List. The Analyst Audit is a comprehensive survey of the analyst community about their perceptions of the organisation, its products, as well as its competitive advantages and weaknesses.

Following the Foundations stage, EC-PR proposed a quarterly AR programme with a focus on introducing SOUTHWORKS to the analyst community with the help of analyst briefings.

Campaign delivery

  • Analyst training
  • Analyst perceptions audit
  • Tiered analyst list
  • Analyst briefings

 

Distinction

In the first 12 months, SOUTHWORKS held briefings with 21 analysts from a number of analyst firms, including major players such as Gartner, Forrester, IDC and Everest Group. EC-PR also secured an opportunity for a SOUTHWORKS customer to participate in the Gartner Research Committee Forum which is a unique opportunity to present a customer case study to a wide audience of Gartner analysts.

EC-PR’s approach to AR is marked by careful ‘tiering’ of analyst contacts – a highly targeted approach that ensures enough time is spent with analysts classed as ‘tier 1’ while also ensuring the wider analyst community is kept up to date on all things SOUTHWORKS. During the 12-month campaign, SOUTHWORKS spoke to 44% of its tier 1 analysts (and with some even twice).

SOUTHWORKS was also featured in a PAC/teknowlogy blog by Nick Mayes where it was noted the company is accelerating growth off the back of an increasing demand for engineering services. ‘The company has an interesting platform of business, and can be banded with the fast-growing cluster of mid-size specialist development players including BJSS and Endava in Europe, and Kin + Carta and Globant from the other side of the Atlantic,’ noted Nick Mayes.

“EC-PR has guided us expertly through the set up and deployment of our first AR programme, delivering professional guidance and robust advice coupled with valuable insights into the world of industry analysts,” added Nicole Revers, Global Marketing Lead at SOUTHWORKS.

TOUCHSTONE B2B PR - The Essential Guide to Stellar Analyst Relations

Our essential guide to Analyst Relations

Analyst Relations can put your company in front of influential thinkers in your industry, bring insights, invaluable feedback and open doors to new opportunities. Find out how to get started with our practical guide.
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Show your brand’s mettle and grow it into its memorable, gorgeous potential.

Our Case Studies

We work closely with our clients to understand their unique challenges and goals, and develop tailored strategies that deliver measurable results.

Our case studies showcase a range of successful projects, including increasing brand awareness, generating leads, and establishing thought leadership in their respective industries.

Our experienced PR professionals have a wealth of knowledge and expertise, which they bring to each project, ensuring that our clients receive the best possible service. We use a data-driven approach to track and measure the success of each campaign, providing our clients with clear and transparent reporting.

Whether you are a start-up or an established business, our case studies demonstrate the value of effective PR and the impact it can have on your business.

XTM International

Making SaaS Marketing Marvellous

ITPEnergised

Net Zero Heroes

2i

Building a Bolder Brand

AzteQ CUBe

Achieving Clarity Through Strategy